Privacy Policy
Effective Date: 22nd December 2025
1. Introduction
This Privacy Policy describes how Lightworkers Jodhpur Park, operating the website pranichealing.pranaflow.in (“Pranic Healing -PranaFlow,” “we,” “us,” or “our”), collects, uses, processes, stores, and protects the personal data of users (“Data Principals”) in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and associated rules in India.
By accessing or using our Service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your Personal Data as described herein.
2. Personal Data Collected
We collect the following categories of Personal Data from you, with your free, specific, informed, unconditional, and unambiguous consent (as required by the DPDP Act):
| Category of Data | Purpose of Collection | Examples of Data |
| Identity/Contact Data | To create and manage your account, communicate updates, and deliver services. | Name, Email Address, Phone Number, Mailing Address. |
| Financial/Transaction Data | To process payments for courses, subscriptions, or products. | Payment details (processed by a secure third-party processor), Transaction history, Billing address. |
| Health/Wellness Data | To provide personalized wellness recommendations or instruction (if applicable). | Health history, Fitness goals, Responses to wellness questionnaires. (Note: This may be Sensitive Personal Data, requiring explicit, granular consent.) |
| Technical/Usage Data | To ensure the proper functioning, security, and improvement of our Service. | IP Address, Browser type, Operating System, Time spent on pages, Referral source. |
| Marketing Data | To send promotional content and updates you have subscribed to. | Marketing preferences, Subscription status. |
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Basis for Processing (Lawful Purpose)
We process your Personal Data only when a lawful purpose exists, primarily:
Consent: You have given your explicit consent for the processing for one or more specific purposes.
Legitimate Use: Processing is necessary for the specified purpose for which you voluntarily provided the data and have not indicated objection, or for compliance with legal obligations.
5. Use of Your Personal Data
Your Personal Data is used for the following specified purposes:
To Provide the Service: To manage your account, grant you access to online courses/content, and fulfill product orders.
Customer Support: To respond to your inquiries, complaints, and requests.
Service Improvement: To analyze usage trends, fix errors, and enhance the website’s features and performance.
Marketing and Communication: To send newsletters, special offers, or promotional material if you have opted in.
Security and Legal Compliance: To detect, prevent, and address technical issues, fraud, or misuse, and to comply with legal obligations, including responding to government or court requests.
6. Sharing and Disclosure of Personal Data
We share your Personal Data only with trusted third parties who assist us in operating the Service, and only to the extent necessary for the specified purpose:
Service Providers: Third parties who perform functions on our behalf (e.g., website hosting, payment processing, email delivery, customer relationship management). These parties are contractually bound to keep your data secure and process it only for the contracted purposes.
Payment Processors: Your financial data is securely transmitted and processed directly by our authorized payment gateway providers (e.g., Razorpay, PayPal) and is not stored on our servers.
Legal Compliance: When required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.
7. Data Principal Rights (Your Rights)
As a Data Principal under the DPDP Act, you have the following rights, which you can exercise by contacting our Grievance Officer:
| Right | Description |
| Right to Information | The right to obtain a summary of the Personal Data we process, the activities of processing, and the identities of all Data Fiduciaries/Processors with whom the data has been shared. |
| Right to Correction and Erasure | The right to request the correction of inaccurate or incomplete Personal Data and the erasure of Personal Data when the specified purpose is no longer being served. |
| Right to Grievance Redressal | The right to a readily available and effective means of grievance redressal with our Grievance Officer. |
| Right to Withdraw Consent | The right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. |
| Right to Nominate | The right to nominate an individual who will exercise your rights in the event of your death or incapacity. |
8. Data Security and Retention
Security Measures: We implement reasonable technical, administrative, and physical security measures, including encryption (SSL), firewalls, and access control, to protect your Personal Data from unauthorized access, disclosure, alteration, and destruction.
Data Retention: We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by Indian law (e.g., for accounting or legal record-keeping). Data is erased or anonymized once the retention period expires.
9. Cookies
Our website uses “cookies” to enhance your user experience. Cookies are small files stored on your device that help us:
Remember your preferences (e.g., language settings).
Analyze website traffic and usage patterns.
Secure your user sessions.
You have the option to accept or refuse cookies. If you choose to refuse, you may not be able to use some portions of our Service.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements, particularly those under the DPDP Act. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
11. Grievance Redressal (Mandatory under IT Act & DPDP Act)
In accordance with the Digital Personal Data Protection Act, 2023, and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are provided below.
The Grievance Officer is responsible for addressing all discrepancies and grievances relating to the processing of Personal Data within the stipulated time frame.
Grievance Officer:
Name: Abhishek Naidu
Address: 381, Gariahat Rd, beside Ashok Laboratory, Jodhpur Park, Kolkata, West Bengal 700068
Email: grievance@pranaflow.in
For any query with regards to Privacy Policy, you may email us at contact@pranaflow.in